Water Damage Restoration Richmond ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.waterdamagerestorationrichmond.com or request water damage restoration services from us in Richmond, Virginia.
Information We Collect
We collect information you voluntarily provide when you:
- Submit a service request, quote form, or contact form
- Call or email us about water damage, mold, fire, or storm restoration
- Schedule mitigation, remediation, or reconstruction work
This may include your name, address, phone number, email, equipment details, and a description of the issue. We also collect non-identifying technical data automatically (IP address, browser type, pages visited, referrer) via cookies and analytics tools.
How We Use Information
- To dispatch a technician and complete service work
- To send appointment confirmations, invoices, and warranty records
- To respond to inquiries and customer support requests
- To improve our website, services, and local Richmond-area dispatch
- To comply with legal, tax, and licensing requirements
Cookies and Analytics
We use Google Analytics 4 to understand aggregate website usage. These cookies do not personally identify you. You can disable cookies in your browser settings — some site features may then be unavailable.
Sharing of Information
We do not sell your personal information. We may share it only with:
- Service providers (payment processors, dispatch software, scheduling tools) under confidentiality obligations
- Insurance carriers and adjusters when handling claims on your behalf
- Government or legal entities when required by law
Data Retention
We retain customer service records (invoices, work orders, claim documentation, moisture logs) for as long as required by Virginia law and any applicable insurance or warranty period. Marketing contacts are retained until you unsubscribe.
Your Choices
- You may opt out of marketing emails at any time using the unsubscribe link
- You may request access to, correction of, or deletion of your personal data by contacting us
- You may opt out of Google Analytics via the official browser add-on
Children's Privacy
Our services are directed to homeowners and businesses, not children under 13. We do not knowingly collect data from children.
Security
We use reasonable administrative, technical, and physical safeguards. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.
Contact Us
Questions about this policy or your data? Reach us at:
- Phone: (619) 927-7296
- Email: info@waterdamagerestorationrichmond.com
- Address: Richmond, VA 23219